Terms and Conditions

Any training booked with Albert-Learning by the subscriber implies acceptance without reservation and complete adherence to these terms and conditions by the subscriber.
Article 1 : Service
Albert Learning offers: :

Online language sessions having a duration of 30 minutes each. These sessions cater to various needs, i.e. 500 Words Programme, Structured Programme and General Discussion.

Sessions can be taken, individually (1-on-1), shared with another student or in a group (limited to 5 students and the teacher).

An ‘Exercise Corner’ which can be accessed from the students’ Dashboard. The student can choose and complete exercises online, from a range of levels and course types.
Article 2 : Schedule and Time-Zone
From 6:20 to 22:20 (Paris/France time, GMT +1) from Monday to Sunday. Kindly note, students can view the schedule in their home country’s time by updating the ‘Time-Zone’ under Dashboard>Settings.
Article 3 : Fees
Subscription of unlimited sessions is priced under the "Fees" section on the website. The fee structure is adapted to the country of residence. However, a student may choose to pay in any other currency if required. For annual subscription, European students can pay in installments spread across 3 months. The subscription takes effect on the date of payment.

Albert Learning reserves the right to change the fees with adequate notice to students.
Article 4 : What does ‘Unlimited Sessions’ mean?
The subscriber may take unlimited private or shared sessions per their convenience. However, it is advisable to not book more than two a day, to allow other students to book sessions as well. It is also possible, to lose focus when taking multiple sessions per day. However, students found abusing the unlimited and fair use policy will be warned before suspending their account. Albert Learning reserves the right to suspend or terminate the account of any user who abuses the fair usage policy (Refer Article: 4.1).

      Sub Article 4.1 : Fair Use Policy: Although, Albert-Learning provides unlimited sessions for students based on convenience, it is often seen, students are booking more than 3 sessions a day. This affects other students who are unable to find free slots to book any sessions. To avoid such a situation, we will be following the Fair Use policy. Students will be restricted to book sessions for the next 6 hours. However, if required students can subscribe to our ‘Fast Bookings’. Sessions booked with Fast booking will be exempted from the terms of the Fair Use policy.
Article 5 : Session Booking
The subscriber can book only one session at a time, subsequent booking can be done at the start of a session already booked. Moreover, booking more than 2 sessions with the same teacher, on the same day, is not allowed and will result in auto cancellation of the extra sessions. Please refer to the Fair Use policy (Article 4.1) for more information.
Article 6 : Teacher of Choice
The subscriber may choose the teacher at the time of booking a session.

However, this does not apply while booking a ‘Free Trial’ session. Teacher of Choice is limited to 2 sessions per day with the same teacher.
Article 7 : Choice of Topics
The subscriber chooses the topic for each session booked. He/she is free to choose a topic from within all categories in the catalogue. The student is free to choose the course type or topic. Kindly note, if the student chooses the ‘Structured Programme’, he/she will have to follow the sequence of topics listed within the course. List of course type and topics can be viewed under Session.
Article 8 : Subscription and Unsubscription
Students subscribed to our monthly package can cancel their subscription and can re-subscribe at any time. To unsubscribe, click on Dashboard>Subscription and Options and select Unsubscribe. The student is requested to unsubscribe 24 hours before the renewal date to avoid auto-renewal. If the student unsubscribes before the renewal date, he/she will continue to be eligible for our services till the renewal date. In cases of an annual subscription, students’ subscription will remain valid for one year. In case of annual subscription, the student cannot claim a refund on the balance if he/she unsubscribes before the expiry date of the subscription.
Article 9 : Availability of Sessions and Teachers
Albert Learning is committed to fulfilling your request within the limitations of availability of teachers and sessions.
Article 10 : Payment
The payments for your purchases should be made by credit card only. Any default in payment would lead to an automatic unsubscription from the services of Albert-Learning.

Albert may change the fees after having advised the customer. The customer alone is responsible for the actual payment of the purchased product. Only the subscriber is responsible for the payment by credit card for the service offered. Albert is not liable for problems in payment related to the operation of an e-commerce service. Subscription payments for countries within the European Union, are accepted via credit card only. For countries outside EU, we do accept other modes of payment, kindly refer ‘Fees’ section.

Any default in payment would lead to an automatic cancellation from Albert-Learning and you won’t be able to book any sessions.

Albert Learning is not liable for any problems arising out of payment processes carried out via third-party websites. (outside the Albert Learning website).
Article 11 : Fast Booking
Fast-booking allows you to book several sessions in advance up to a maximum of ten sessions. Kindly note, this is over and above the subscription fees.

Price : 39,90 Euros
Number: : 10 Fast Booking
Validity : Throughout the subscription period and usable at any time.
Expiry : On completion of 10 Fast Bookings per purchase.
Automatic Renewal : No
Article 12 : Holidays.
The holidays at Albert Learning are based on the national holidays of our teachers’ countries.
Article 13 : Secure Payments
We use Stripe and Ingenico (EBS) for our secured payments. They are among the leaders of the payment services market in the world. It is a guarantee of experience and high reliability of their payment solutions.
Article 14 : Billing
Payments made or owed by a subscriber get reflected in monthly invoices. Each invoice is available in the students’ dashboard for a period of 12 months, (except in cases of termination). Bills and invoices can be mailed to the student/s on request.
Article 15 : Cancellation/ Absence for a session
If the student is unavailable for a session, he/she should cancel the booking from the ‘Dashboard’ one hour before the session time. Albert Learning has the right to terminate a subscription after 10 missed sessions over a period of 2 months, without justification. For subscribers of a ‘Fast booking’ session, if the student is going to be unable to attend, the session needs to be cancelled 6 hours before the start time. If a student is absent for a session for any given reason, he/she will not be able to book another for the next 48 hours from the time of the session/s missed. Any sessions booked after the missed session within those 48 hours will be auto-cancelled by the system.
Article 16 : Technical Requirements
It is the responsibility of the student to arrange a computer or any other communication device which is compatible for taking a session with Albert Learning (Broadband Internet connection, headset or speakers and microphone.). Albert Learning uses two applications, i.e, ‘Skype’ and ‘Appear’ to conduct the sessions. The student needs to install either or both of these applications before the session.
Article 17 : Right to Refund/No Refund
Right to Refund :
Upon subscription, the subscriber has a period of 7 (Seven) days to exercise his/her right to refund without any reason, failing which he/she will not be refunded any amount.

If the subscriber takes a session before the end of the fourteen day period, the subscriber will not be able to exercise their right to refund.

The deadline mentioned above will be considered from the date of subscription. Your withdrawal request should be sent via email to contact@albert-learning.com or by registered mail with acknowledgment of receipt at the following address : Albert - 57 rue du rouet 13008 Marseille France

Any refund request made in accordance with the terms of this article will be considered and complied within 14 (fourteen) days from receipt of your e-mail or letter.

No Refund :
Payments are non-refundable and no refund or credit will be granted for period of partial use. At any time and regardless of the reason, we can grant a refund, discount or any other special commercial offers to some or all of our subscribers. The amount and form of such credits, as well as the decision to grant them, are at Albert Learning’s sole discretion. The fact that you are granted credits at one time does not give you right to credits in the future, and we are in no case obliged to grant you such credits in the future, irrespective of the circumstances.
Article 18 : Suspension/Termination
Albert Learning reserves the right to suspend/terminate subscription without notice under these circumstances: :

In case of serious or repeated breaches of his/her legal or contractual obligations.

In the event of unfair use of the service by the subscriber

Following is an inclusive list of actions which may lead to suspension/termination :

Indecent behaviour/ body language and gestures which are deemed inappropriate.

Using foul language or racist or disrespectful comments during the sessions.

Insulting or ridiculing the teacher in any way.

Albert Learning may, in addition, suspend the subscription in case of late or non payment of a bill, within a period of 15 days after a notification email is sent. On suspension, if the notification email still remains ignored for 8 days, Albert Learning will be entitled to terminate the contract by email. Termination will take effect from the end of the month during which the suspension process was initiated without refund.

The subscriber may unsubscribe any time from his/her Dashboard by clicking the Unsubscribe button. The subscriber continues to have access to services until the end of the current billing period, after which the subscription will be rendered inactive.
Article 19 : Offers
Our product offerings and prices are valid as long as they are visible on the website www.albert-learning.com. Moreover, any request of the past offers will not be catered to since they are valid only for a specific time. When a subscriber receives special benefits from a partner of Albert Learning, they cannot be combined with other special benefits offered on the Albert Learning’s site or by any other partner of Albert Learning.
Article 20 : Confidential information and protection of privacy.
Albert respects your privacy. All confidential information we collect about you, is recorded and used only for clearly defined purposes. They allow us to improve our relationship with you, for example to select suitable topics for your sessions and send you material based on your requirements.

Albert reserves the right to update customers by e-mail of any changes in services or commercial offers. We do not share or sell your private information to third parties.

Consequently, in accordance with the Data Protection Act of January 6, 1978, the customer has a right of access, rectification and opposition to personal data concerning him/her.
You can contact Albert Learning at any time if you have any questions about our privacy policy, by sending an e-mail to contact@albert-learning.com (Europe) or asia-support@albert-learning.com (Asia).
The customer undertakes to use the information thus obtained for lawful purposes, in accordance with the legislation in force, and to adhere to the terms and conditions set forth above or any other indication given as part of these terms and conditions.
Article 21 : Copyright.
All texts, comments, works, illustrations and images reproduced on the Albert site are reserved under copyright and are the intellectual property of Albert, applicable worldwide. As such and in accordance with the Code of Intellectual Property, only private use of these is permitted, subject to different or more restrictive provisions of the code of Intellectual Property. However, the customer is forbidden, outside of this use, to copy, reproduce, disseminate, sell, publish, utilise in any other manner and distribute in another format in electronic or any other form, the information presented on the Albert site. Consequently, any other use constitutes counterfeiting and is punishable under copyright unless it is with prior permission from Albert. Total or partial reproduction of the Albert site is strictly prohibited. The reproduction of one or more texts and services available on the Albert site, whether in their entirety or not, is subject to reproduction rights.
Article 22 : Guarantees – limited liability.
Albert can not guarantee in any case, that the services offered, will not suffer any interruption. Albert Learning’s services is limited to an obligation of means.
Article 23 : External Links
Any request should be in written form and sent to contact@albert-learning.com (Europe) or asia-support@albert-learning.com (Asia).
Albert has no means to control these external sites and sources, and will not answer for or guarantee the availability of the same. Albert does not appropriate the content to which these sites or sources give access, and excludes all liability and guarantee with regard to such content.
Article 24 : Transfer of Information
The customer will NOT transfer any kind of information like content or teacher details to any third party. All the information is strictly intended for professional use or learning purpose at all times.
Article 25 : Applicable Law.
The terms and conditions, all acts and operations hereunder and the rights and obligations of the parties hereto shall be governed and interpreted in accordance with French law and the parties will comply with the jurisdiction of France.
Article 26 : Jurisdiction.
If the parties fail to settle disputes relating to general conditions within fifteen (15) days following a written notification by one party to the other concerning this dispute, the latter shall be settled by the competent court.
Article 27 : Severability clause.
In the eventuality that any provision of the general conditions is deemed unenforceable under applicable law, the parties agree to renegotiate in good faith in order to preserve the economic position they enjoy, as close to the one mentioned under the provision rendered inapplicable. If they fail to replace this provision in a mutually acceptable and applicable way, (i) this provision will be excluded from general conditions, (ii) the rest of the general conditions will be interpreted as if such provision was excluded, (iii) the remaining general conditions shall apply in accordance with the terms of the latter.

Entirety of the agreement.
The terms and conditions represent the entirety of the agreement between the client and Albert Learning in regard to the planned purpose.
Article 28 : Unavoidable Situations / Force majeure
Albert and any third party involved in provision of the service shall not be liable in the event of product failures or delay in the execution of their obligations under the terms and conditions, resulting from causes independent of their will, including but not limited to any case of force majeure, acts of civil or military authorities, fires, floods, earthquakes, riots, wars, sabotage, network failures, coding errors in electronic files, software limitations or inability to obtain telecommunication services or government measures, provided, however, that the parties concerned take all reasonable steps to mitigate the effects of such situations.
Article 29 : Basis for negotiation.
The client and Albert acknowledge and agree that the disclaimers and limitations of liability and redress contained in the General Conditions are tangible, and are the basis of the terms and conditions.
Article 30 : Internet / Internet/ General Issues
Issues Arising From the Student’s End :
Teachers need to be informed by the student if he/she has Issues concerning internet connectivity or any other logistical problems (e.g. equipment failure), , Albert Learning will not be held accountable and no Extra Session/Compensation will be given in these circumstances.

Issues Arising From the Teacher’s End :
If for some reason internet connectivity or other logistical issues arising from the teacher’s end result in the session not being conducted, kindly inform us at contact@albert-learning.com (Europe) or asia-support@albert-learning.com (Asia) and we will look into the matter.

At any point of time, the above Terms and Conditions will be changed or modified at Albert Learning’s discretion and with or without notification to the subscriber.