Termes et conditions

(Revised September 2018)
(Revised Article 16 and Addendum to Articles 5 and 15.3)

Any training booked with Albert Learning by the subscriber implies acceptance without reservation and complete adherence to these terms and conditions by the subscriber.
Article 1 : Service
Albert Learning offers :

Online language sessions having a duration of 30 minutes each. These sessions cater to various needs, i.e. 500 Words Programme, Structured Programme and General Discussion.

Sessions can be taken, individually (1-on-1), shared with another student or in a group (limited to 3 students and the teacher).

An ‘Exercise Corner’ which can be accessed from the students’ Dashboard. Student can choose and complete exercises online, from a range of levels and course types.
Article 2 : Schedule and Time-Zone
From 6:20 to 10:20 (Paris/France time, GMT +1) from Monday to Sunday. Kindly note, students can view the schedule in their home country’s time by updating the ‘Time-Zone’ under Dashboard>Settings.
Article 3 : Fees
Subscription of unlimited sessions is mentioned under the Pricing Section on the website. The fee structure is adapted to the country of residence. However, a student may choose to pay in any other currency if required. The subscription takes effect on the date of payment.

Albert Learning reserves the right to change the fees with adequate notice to students.
Article 4 : What does ‘Unlimited Sessions’ mean?
The subscribers may take unlimited private or shared sessions per their convenience. However, it is advisable to not book more than two a day, to allow other students to book sessions as well. It is also possible, to lose focus when taking multiple sessions per day. However, students found abusing the Unlimited and Fair Use policy will be warned before suspending their account. Albert Learning reserves the right to suspend or terminate the account of any user who abuses the fair usage policy (Refer Article: 4.1).

      Sub Article 4.1 : Fair Use Policy: Although, Albert Learning provides unlimited sessions for students based on convenience, it is often seen, students are booking more than 3 sessions a day. This affects other students who are unable to find free slots to book any sessions. To avoid such a situation, we will be following the Fair Use policy, where, after two sessions, students will be restricted to book sessions for the next 6 hours. However, if required students can subscribe to our ‘Fast Bookings’. Sessions booked with Fast Booking will be exempted from the terms of the Fair Use policy.
Article 5 : Session Booking
The subscriber can book only one session at a time, subsequent booking can be done at the end of an existing session. Moreover, booking more than 2 sessions with the same teacher, on the same day, is not allowed and will result in auto cancellation of the extra sessions. Please refer to the Fair Use policy (Article 4.1) for more information. Beginning September 2018, the student will be instructed to click on ‘Start Session’ by logging in to his/her Albert Learning account. Please note, this button will remain active for up to 20 minutes after session start time.
Article 6 : Teacher of Choice
The subscriber may choose the teacher at the time of booking a session.

However, this does not apply while booking a ‘Free Trial’ session. Teacher of Choice is limited to 2 sessions per day with the same teacher.
Article 7 : Choice of Topics
The student is free to choose the course type or topic. Kindly note, if the student chooses the ‘Structured Programme’, he/she will have to follow the sequence of topics listed within the course. List of course type and topics can be viewed under Session > Choose Type of Session.
Article 8 : Subscription and Unsubscription
      Sub Article 8.1 : Students subscribed to our monthly package can cancel their subscription and can re-subscribe at any time. To unsubscribe, click on Dashboard>Subscription and Options and select Unsubscribe. The student is requested to unsubscribe 24 hours before the expiry date to avoid auto-renewal. If the student unsubscribes before the expiry date, he/she will continue to be eligible for our services till the renewal date.

      Sub Article 8.2 : In cases of an annual subscription, students’ subscription will remain valid for one year. Kindly note, the student cannot claim a refund on the balance if he/she unsubscribes before the expiry date of the subscription.

      Sub Article 8.3 : Please note, Albert Learning is not responsible if your subscription was not renewed due to payment related issues from the students’ end, these include but are not limited to:
Credit Card Declined By the Bank
Payment Not Received Because of Bank Account Related Issues
Other Issues Arising From Payment Through Third-Party Gateways Like PayPal, Stripe, etc.

      Sub Article 8.4 : Additional User Policy for Primary Account: Students can add up to 4 users to his/her account. Kindly note, additional fees will be applicable for each new user added, for more information, refer to our Pricing section.

      Sub Article 8.5 : Changing or Transferring Accounts: Kindly note, once the primary account username is registered it canNOT be changed or transferred to another username. The same policy applies for additional user account/s. Other than the primary and/or additional account holders, no one else is allowed to take lessons. Further, primary account holders cannot take lessons under the additional account username.
Article 9 : Availability of Sessions and Teachers
Albert Learning is committed to fulfilling your request within the limitations of availability of teachers and sessions.
Article 10 : Payment
Subscription payments for countries within the European Union, are accepted via credit card only. For countries outside EU, we do accept other modes of payment, kindly refer ‘Pricing’ section. Any default in payment would lead to an automatic cancellation from Albert Learning and you won't be able to book any sessions. Albert Learning is not liable for any problems arising out of payment processes carried out via third-party websites (outside the Albert Learning website).
Article 11 : Fast Booking
Fast Booking allows you to book several sessions in advance up to a maximum of ten sessions (depending on the package). This is generally helpful for students who want to plan their lessons well in advance. Kindly note, this is over and above the subscription fees. Fast Booking can be purchased at anytime during your subscription.

      Sub Article 11.1 : Conditions Under Which Subscription is Mandatory: Kindly note, a subscription is mandatory for any kind of booking including Fast Booking of the 10 sessions pack. Further, any balance sessions left in this Fast Booking pack cannot be taken/booked unless the subscription is renewed.

      Sub Article 11.2 : Conditions Under Which Subscription Is Not Mandatory: If the student buys a Fast Booking pack of more than 10 sessions e.g. 20 or 30 sessions or more, renewing the subscription is preferred but not mandatory.
Article 12 : Holidays
The holidays at Albert Learning are based on the national holidays of our teachers’ countries.
Article 13 : Secure Payments
We use Stripe and Ingenico (EBS) for our secured payments. They are among the market leaders of payment services in the world. It is a guarantee of experience and high reliability of their payment solutions.
Article 14 : Billing & Invoicing
Payments made or owed by a subscriber get reflected in monthly invoices. Each invoice is available in the students’ dashboard for a period of 12 months, (except in cases of termination). Bills and invoices can be mailed to the student/s on request.
Article 15 : Cancellation/ Absence for a session
      Sub Article 15.1 : For Regular Bookings: If the student is unavailable for a session, he/she should cancel the booking from the ‘Dashboard’ one hour before the session time. Albert Learning has the right to terminate a subscription after 10 missed sessions over a period of 2 months, without justification.

      Sub Article 15.2 : For Fast Booking: For sessions booked via ‘Fast Booking’, if the student is going to be absent for any reason, the session needs to be cancelled 6 hours before the start time. Further, a student cannot cancel a Fast Booking session after 6 hours and if he/she is absent, it will not be credited.

      Sub Article 15.3 : Absenteeism: Please note, students must appear for the session on time or at least within 20 minutes. After 20 minutes, he/she will be marked absent and will not be permitted to take the session. (Refer Article 5). Further, if a student is absent for a session for any given reason, he/she will not be able to book another for the next 48 hours from the time of the session/s missed. Any sessions booked after the missed session within those 48 hours will be auto-cancelled by the system.

      Sub Article 15.4 : Session Credit Only For Fast Booking: If the session has been cancelled due to any reason from our end, the user will be credited with 1 Fast Booking session.
Article 16 : Technical Requirements

Revised September 2018: It is the responsibility of the student to arrange a computer or any other communication device which is compatible for taking a session with Albert Learning. (Broadband Internet connection, headset or speakers and microphone.) Effective September 2018, Albert Learning has introduced Google Meet to conduct the sessions, in place of Skype and Appear. The student needs to install this application on his or device/s to be able to take sessions. Further, if for any reason, Google Meet does not work, only then can he/she use Skype or Appear as an alternative.
Article 17 : Right to Refund/No Refund
Right to Refund :
Upon subscription, the subscriber has a period of 14 (fourteen) days to exercise his/her right to refund without any reason, failing which he/she will not be refunded any amount.

If the subscriber takes a session before the end of the fourteen day period, the subscriber will not be able to exercise their right to refund.

The deadline mentioned above will be considered from the date of subscription. Your withdrawal request should be sent via email to contact@albert-learning.com or by registered mail with acknowledgment of receipt at the following address: Albert Learning - 57 rue du rouet 13008 Marseille France

Any refund request made in accordance with the terms of this article will be considered and complied within 14 (fourteen) days from receipt of your e-mail or letter.

No Refund :
Payments are non-refundable and no refund or credit will be granted for period of partial use. At any time and regardless of the reason, we can grant a refund, discount or any other special commercial offers to some or all of our subscribers. The amount and form of such credits, as well as the decision to grant them, are at Albert Learning’s sole discretion. The fact that you are granted credits at one time does not give you right to credits in the future, and we are in no case obliged to grant you such credits in the future, irrespective of the circumstances.
Article 18 : Suspension/Termination
Albert Learning reserves the right to suspend/terminate subscription without notice under these circumstances :

In case of serious or repeated breaches of his/her legal or contractual obligations.

In the event of unfair use of the service by the subscriber

Following is an inclusive list of actions which may lead to suspension/termination :

Indecent behaviour/ body language and gestures which are deemed inappropriate.

Using foul language or racist or disrespectful comments during the sessions.

Insulting or ridiculing the teacher in any way.

Albert Learning may, in addition, suspend the subscription in case of late or non payment of a bill, within a period of 15 days after a notification email is sent. On suspension, if the notification email still remains ignored for 8 days, Albert Learning will be entitled to terminate the contract by email. Termination will take effect from the end of the month during which the suspension process was initiated without refund.

The subscriber may unsubscribe any time from his/her Dashboard by clicking the Unsubscribe button. The subscriber continues to have access to services until the end of the current billing period, after which the subscription will be rendered inactive.
Article 19 : Offers
Our product offerings and prices are valid as long as they are visible on the website www.albert-learning.com. Moreover, any request of the past offers will not be catered to since they are valid only for a specific time. When a subscriber receives special benefits from a partner of Albert Learning, they cannot be combined with other special benefits offered on the Albert Learning’s site or by any other partner of Albert Learning.
Article 20 : Confidential information and protection of privacy
Albert Learning respects your privacy. All information that we receive from you, will be confidential and used only for clearly defined purposes. This information allows us to improve our relationship with you, for example to select suitable topics for your sessions or send material based on your requirements.

Albert Learning reserves the right to update customers by e-mail or through notifications about any changes in services or commercial offers. We do not share or sell your private information to third parties.

Consequently, in accordance with the Data Protection Act of January 6, 1978, the customer has a right of access, rectification and opposition to personal data concerning him/her.

You can contact Albert Learning at any time if you have any questions about our privacy policy, by sending an e-mail to contact@albert-learning.com (Europe) or asia-support@albert-learning.com (Asia).

The subscriber undertakes that Albert Learning has the right to use the information thus obtained for lawful purposes, in accordance with the legislation in force, and to adhere to the terms and conditions set forth above or any other indication given as part of these terms and conditions.
Article 21 : Copyright
All content including presentations, comments, illustrations and images reproduced on the Albert Learning website are reserved under copyright and are the intellectual property of Albert Learning, applicable worldwide. As such and in accordance with the Code of Intellectual Property, only personal and non-commercial use of these is permitted, subject to different or more restrictive provisions of the code of Intellectual Property. However, the customer is forbidden, to use or to copy, reproduce, disseminate, sell, publish, utilise in any other manner and distribute in another format in electronic or any other form, the information presented on the Albert Learning website. Consequently, any other use constitutes counterfeiting and is punishable under copyright unless it is with prior permission from Albert Learning. Total or partial reproduction of the Albert Learning site is strictly prohibited. The reproduction of one or more texts and services available on the Albert Learning site, whether in their entirety or not, is subject to reproduction rights. The reproduction of one or more texts and services available on the Albert Learning site, whether in their entirety or not, is subject to reproduction rights.
Article 22 : Guarantees – Limited Liability
Albert Learning can not guarantee in any case, that the services offered, will not suffer any interruptions. Albert Learning’s services is limited to an obligation of means.
Article 23 : External Links
Any request should be in written form and sent to contact@albert-learning.com (Europe) or asia-support@albert-learning.com (Asia).
Albert Learning has no means to control any external sites and sources, and will not answer for or guarantee the availability of the same. Albert Learning does not appropriate the content to which these sites or sources give access, and excludes all liability and guarantee with regard to such content.
Article 24 : Transfer of Information
The customer will NOT transfer any kind of information like content or teacher details to any third party. All the information is strictly intended for professional use or learning purpose at all times.
Article 25 : Applicable Law
The terms and conditions, all acts and operations hereunder and the rights and obligations of the parties hereto shall be governed and interpreted in accordance with French law and the parties will comply with the jurisdiction of France.
Article 26 : Jurisdiction
If the parties fail to settle disputes relating to general conditions within fifteen (15) days following a written notification by one party to the other concerning this dispute, the latter shall be settled by the competent court.
Article 27 : Severability Clause
In the eventuality that any provision of the general conditions is deemed unenforceable under applicable law, the parties agree to renegotiate in good faith in order to preserve the economic position they enjoy, as close to the one mentioned under the provision rendered inapplicable. If they fail to replace this provision in a mutually acceptable and applicable way, (i) this provision will be excluded from general conditions, (ii) the rest of the general conditions will be interpreted as if such provision was excluded, (iii) the remaining general conditions shall apply in accordance with the terms of the latter.

Entirety of the agreement.
The terms and conditions represent the entirety of the agreement between the client and Albert Learning in regard to the planned purpose.
Article 28 : Unavoidable Situations / Force majeure
Albert Learning and any third party involved in provision of the service shall not be liable in the event of product failures or delay in the execution of their obligations under the terms and conditions, resulting from causes independent of their will, including but not limited to any case of force majeure, acts of civil or military authorities, fires, floods, earthquakes, riots, wars, sabotage, network failures, coding errors in electronic files, software limitations or inability to obtain telecommunication services or government measures, provided, however, that the parties concerned take all reasonable steps to mitigate the effects of such situations.
Article 29 : Basis for Negotiation
The client and Albert Learning acknowledge and agree that the disclaimers and limitations of liability and redress contained in the General Conditions are tangible, and are the basis of the terms and conditions.
Article 30 : Internet / General Issues
      Sub Article 30.1 : Issues Arising From the Student’s End: Teachers need to be informed by the student if he/she has Issues concerning internet connectivity or any other logistical problems (e.g. equipment failure), Albert Learning will not be held accountable and no extra session/compensation will be given in these circumstances.

      Sub Article 30.2 : Issues Arising From the Teacher’s End: If for some reason logistical issues arising from the teacher’s end result in the session not being conducted, kindly inform us at contact@albert-learning.com (Europe) or asia-support@albert-learning.com (Asia) and we will look into the matter.

      Sub Article 30.3 : Internet Connectivity Issues From the Teacher’s End: If the teacher faces internet connectivity issues, he/she will do a speed test and call quality test with the internal support desk, if the issue/s is/are resolved the session will continue as usual. If for any reason the session can not be conducted by the teacher, you will be informed by the teacher about it. For any queries you can always get in touch with our customer service desk.
Article 31 : Session Booking
      Sub Article 31.1 : Recording Permission: Some students record sessions with use of software, webcams and/or other equipment. This is allowed ONLY if the teacher gives consent or permission to record a session.

      Sub Article 31.2 : Use of Recorded Sessions: Recording a session should be done for personal and non-commercial use only. If, for any reason, a user, employee or third-party wishes to use the recordings for commercial use, e.g. selling, prior permission from Albert Learning and its associated companies is required. Selling/reproducing the sessions (and/or associated content) without permission is and will be considered a cause for legal action.

At any point of time, the above Terms and Conditions will be changed or modified at Albert Learning’s discretion and with or without notification to the subscriber.