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Frequently Asked Questions
Are applications like Google Meet, Skype or Appear effective for learning languages?
We prefer using Google Meet to conduct our lessons, instead of Skype and Appear. Though all 3 are effective, of late, many students and teachers have experienced problems when using Skype like, call disruption, poor video or call quality, issues with screen sharing. Google Meet takes care of all these and provides seamless streaming during sessions. Finally, all 3 can be easily accessed on a computer or mobile device, by downloading their respective apps.
Is it possible to take lessons from an Android or IOS mobile phone or tablet?
It is possible to take lessons from an Android or IOS mobile phone or tablet. Simply download the apps for Google Meet, Skype and Appear on your device.
Is a headset mandatory for taking lessons?
If you have quality equipment with speakers and a microphone you don't need a headset. But we do recommend you to use headphone for better audio experience.
What happens if I face internet connectivity issues and my lesson is disrupted or doesn't take place?
If you are unable to connect or your lesson is disrupted due to internet connectivity issues, please inform the teacher via e-mail.
What happens if the lesson does not take place or is disrupted because of internet connectivity issues from the teacher's end?
If the teacher has connectivity issues from his/her end and your lesson did not take place at all or was disrupted, we request you to e-mail our customer service on this email address: contact@albert-learning.com.
Can the lessons be recorded?
Students can install MP3 recorder for Skype to record and save their lessons. However, students need to take permission from the teacher before recording a lesson. Finally, using the lessons for commercial use like sales/promotion/advertising/sourcing to competitors is strictly prohibited under Albert Learning's copyright policy and guidelines.
Can I take lessons with my video off?
Yes, you may take lessons with your video off.
How can one subscribe for an Albert Learning account?
You can register and subscribe by clicking on the button 'Sign Up' and then 'Subscribe' respectively. You'll be required to fill out your personal information on the profile page. Although, in order to reserve a lesson other than a free lesson, you will have to pay for the subscription.
Can we add more users to a subscription?
Subscription is for a single user, however, it is possible to add up to 4 users to a primary account at EUR 20.00/ month per additional user. Subscription of additional user will be dependent on the main account. There is a special offer for additional users on 'Priority Lessons Pack'. Please refer to our pricing section for more information.
What happens to the additional user's lessons if the primary account's subscription has expired/terminated or unsubscribed?
If the primary account's subscription has expired/terminated/unsubscribed then additional users subscription will also be deactivated. However, for additional users' to utilise their subscription, the primary user will have to subscribe again. E.g. Nancy is the primary account holder who subscribes on 9th June so her renewal date is 9th July. However, if she adds another user Mark to her account on 19th June then Mark's renewal date will be 19th July respectively. However, Nancy will have to renew her subscription so that Mark can continue to book lessons.
How can a student unsubscribe?
The student can unsubscribe by clicking the 'Unsubscribe' option after logging in to his/her account.Student will have to unsubscribe 24 hours before his/her renewal date.
Can I unsubscribe at any time?
Students who have a monthly subscription can unsubscribe any time before 24 hours of the renewal date. E.g. If your monthly subscription start date is 11th June, your renewal date will be 11th July. So you will have to unsubscribe 24 hours before i.e. on 10th July.
Can I Unsubscribe for a certain period and Re-subscribe again?
Yes, but we recommend you to continue your subscription without booking any lessons for that month. With this your Monthly Average Balance may increase, with which you might be able to book more lessons next month. This won't work if your average spend per lesson is too low.
What is Monthly Average Balance?
Monthly Average Balance is an average spend per lesson which you need to maintain to continue taking lessons. Students having high average balance will be able to book more lessons than students who have a low average balance.
Can I check my subscription information?
You can check your subscription information in 'Subscription and Fast Booking' tab on your Dashboard.
What are the subscription options?
We offer different subscription options. For more information, refer to our Pricing section.
Can I book different course types during my subscription?
There is no restriction on booking different languages or course types during your subscription. However, we advise you to complete one course/ language at a time for easier and faster learning.
How do you conduct your courses?
Our courses are conducted via video conference with teachers. We offer Individual, Group and Shared lessons. All our courses are live and NOT pre-recorded.
What kind of courses do you offer?
We offer various courses like General courses, Structured Programme, Private Lessons and Group Lessons which help you improve various skills like reading, writing, speaking, listening.
How can a language lesson be booked?
A lesson can be booked only after paying for your subscription. Once subscribed, you can book a language lesson at least 20 minutes before a lesson's start time.
What is a typical lesson like?
At Albert Learning each lesson is conducted by teachers for 30 minutes. The course topics combine grammar, reading, writing, speaking and listening exercises which are conducted live by teachers.
Will this be a group lesson?
For regular subscribers, all the lessons will be taken in a group. This group will have maximum 3 students and a trainer. However, if you wish to take private lesson, you can book via 'Fast Booking' or 'Priority Private Lesson' pack.
What if I am the only one present for the group lesson?
If you are the only student in the group it will continue as a private lesson.
Can I cancel a lesson?
It is possible to cancel a lesson 1 hour before the lesson time. Please note, for a lesson booked with 'Fast Booking', it should be cancelled 6 hours before start time. For more information please refer 'Article 18' of our Terms & Conditions.
What is a 'Free lesson'?
It is a 30-minute online private free lesson with a teacher. No subscription/card details are required for this Free lesson.
How can one book a 'Free lesson' ?
You will have to click the 'Free lesson' option on the Home page (www.albert-learning.com). User can also choose a convenient date and time. You do not need to pay or provide credit card details for the free lesson.
Can I book more than 1 lesson at a time?
You can plan and book 2 lessons at a time. However, if you want to book more than 2 lessons, kindly subscribe to 'Priority Private Lesson' pack or purchase 'Fast-Booking' pack.
Can we book many lessons in advance?
With the 'Fast Booking' option you can book a number of lessons in advance. You can also, purchase the 'Priority Private Lesson' pack which gives you options to plan your lessons upto 21 days in advance.
Can I book lessons at the last minute?
You are allowed to book lessons 20 minutes prior to a lesson start time.
Can I skip a particular lesson?
You can skip the lesson by clicking on 'Exercise' button. This will redirect you to the exercise for that lesson. Scoring 75 points or more in this exercise is mandatory to skip that lesson and book the next one.
Is there a limit to the number of lessons that can be booked per day?
Although you can book multiple lessons, bookings are always governed by Fair Use Policy. This is done in order to keep a check on abuse of our unlimited lessons offer. For more information refer our Terms & Conditions.
Can two people take a lesson from the same machine at the same time?
It is not possible to take a lesson with two students sharing the same machine, however, you can book group lessons, or share your lesson, with fellow students of Albert Learning if you prefer.
What if I am absent for a lesson?
If you are absent for any reason, you will not be permitted to take that lesson. Further, you will not be able to book another lesson for the next 48 hours from the time of the lesson/s missed.
What happens if I fail to book any lessons within my subscription period?
In this case, your Monthly Average Balance may increase, which will help you in booking more lessons in your next subscription month.
What are 'Unlimited Lessons'?
Unlimited lessons are all group lessons. 'Joining' group lessons is unlimited.
Are the teachers qualified?
The teachers at Albert Learning are highly qualified and experts in the field of teaching languages. We have trained them to make lessons interactive for the best results.
Is it possible to choose a teacher when booking a lesson?
The teacher's schedule can be viewed on our website, so it is easy for you choose a teacher when booking a lesson.
Do the teachers know more than one language?
Many of our teachers are fluent in more than one language.
Can I request the teacher to change the topic during a lesson?
If you opt via 'Fast Booking' or 'Priority lesson Pack', and you choose 'General English Course', you can request the teacher to change the topic. This rule does not apply for Structured or 500 Words Programmes.
What kind of payment methods do you accept?
We accept VISA, Mastercard and American Express. Subscription payments for countries within the European Union, are accepted via credit card only. For countries outside EU, we do accept other modes of payment.
Do I get a certificate?
Yes, you will get a certificate after finishing the level.
How do I get the certificate?
Once you have finished the level, you can mail us at: contact@albert-learning.com. Our team will check your progress and then mail you the certificate.
What is 'Priority Private Lesson' pack?
Priority Private Lesson' pack is our newly launched stand alone package. Students can book private lessons for all course types without any restrictions and are also exempted from 'Fair Usage policy' and 'Absence Policy'. This package also introduces the new 'Rollover Policy'. For more information refer our Terms and Conditions.
What is a 'Rollover Policy'?
This policy is applicable only for 'Priority Private Lesson' pack. Once the package validity is expired and if students have unused lessons in their account, the balance lessons can be rolled over ONLY if the student purchases another 'Priority Private Lesson' pack OR pays for monthly or yearly subscription.
Once my validity is exhausted, can I take the unused lessons without subscription?
No, you can not. However, you have to purchase any of the 'Priority private Lessons' pack or pay monthly/yearly subscription.
What if I finished all my lessons before my subscription gets exhausted?
In this case, you can buy another Priority Lesson Pack or you can pay for monthly or yearly subscription.
What if I want to add an extra user above the free limit allowed in my subscribed package?
The additional one time monthly fee will be applicable for adding an extra user. Refer to the 'Subscription and Option' section in your Dashboard.
For my rollover balance lessons, do I need to buy another package immediately after my validity is over
The remaining rollover lessons will be valid only if another package is purchased within the period of 3,6,9 or 12 months depending on your pack from the last day of your current pack. Eg. If you buy 3 months validity pack, for using your remaining rollover lessons, you need to buy another pack within the next three months from the last day of your current pack.
What if my question is not in the FAQs
You can contact our customer support by sending an email at contact@albert-learning.com.